CreditShop Questions and Answer Index

I have a question about my CreditShop loan or account.

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How can I access my CreditShop.com account on-line?

You can access your loan information by visiting CreditShop customer portal. You will need to login with with your Email and Password.


Still need help? Use this form to contact our support team.

How can I reset my CreditShop.com password?

You can reset your password on this page: https://www.creditshop.com/customer-webapp/#/forgot-pwd.


Still need help? Use this form to contact our support team.

Am I approved for a CreditShop loan?

You can check your approval status by visiting this page and signing in: https://www.creditshop.com/customer-webapp/.
If you are approved, you also have to accept your loan before we will send your funds.


Still need help? Use this form to contact our support team.

What is my Annual Percentage Rate (APR)?

Your APR can be found on your loan agreement. A copy of the document is available in our customer portal.

Sign in to the customer portal following this link.

If you have an installment loan, at the bottom of the left hand corner you can click "Read Truth in Lending Act". This will contain the details around your APR.

If you have a Line of Credit:
2) Go to the Account Details tab in the upper menu
3) Select Documents tab from the drop down menu
4) Click on the Open-End Line of Credit Agreement link


Still need help? Use this form to contact our support team.

When is my first payment due?

Your first payment is due approximately one month after you accept your loan or on the first payment due date that you select when you accept your loan. This information can be found in the CreditShop customer portal.


Still need help? Use this form to contact our support team.

What is my payoff amount?

CreditShop will not charge a fee if you payoff your loan early. Repaying your loan early may lower your borrowing costs by reducing the amount of interest you will pay. To determine the payoff amount, sign into the customer portal here.
-> Go to the Payments tab in the upper right hand menu.
-> Select Get Payoff Amount submenu.
-> Provide the date when you want to payoff your loan and chose ‘Get Amount”. You will be provided the loan payoff amount based on the date you chose.
Please note: Interest is accrued daily and if payment is not received by that date, the amount will change.


Still need help? Use this form to contact our support team.

Can I change my due date?

Yes, you can change your due date. You are limited to two (2) due date changes per year. To change your date, contact Customer Service 800-317-9240. Please note that you can request due date change only if your account is in good standing (meaning that you paid your last due amount in time and do not owe CreditShop any payments or fees)


Still need help? Use this form to contact our support team.


About Us

CreditShop provides affordable personal loans for everyday and emergency needs. Interest rates range from 18% to 36% and conform to the federally mandated threshold of 36% ... which many consumer advocates consider essential to keep borrowers out of the debt trap. While not everyone will qualify for a loan, many consumers use unsecured simple-interest installment loans to save money and pay less every month.